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Privacy Policy

Privacy Policy for Servelen Users

Effective Date: 15 November 2019

Your Privacy Rights

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the Servelen website and all related applications, services and tools regardless of how you access or use them.

• Scope and Consent

• Collection of Personal Information

• How We Use the Personal Information We Collect

• Marketing

• How We Protect and Store Personal Information

• How We Share Personal Information with Other Third Parties

• Cross Border Transfers of Personal Information

• How You Can Access or Change Your Personal Information

• How You Can Contact Us about Privacy Questions

Scope and Consent

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “Servelen Services”). This Privacy Policy is intended to govern the use of Servelen Services by our users (including, without limitation those who use the Servelen Services in the course of their trade or business) unless otherwise agreed through contract. We may amend this Privacy Policy at any time by posting a revised version on our website. The revised version will be effective as of the published effective date. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Policy Updates" page of our website. After this 30-day notice period, you will be considered as having expressly consented to all amendments to this Privacy Policy.

Collection of Personal Information

We collect the following types of personal information in order to provide you with the use of Servelen Services, and to help us personalize and improve your experience.

Information we collect automatically: When you use Servelen Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes, but is not limited to, the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information.

Information you provide to us: We may collect and store any information you provide us when you use Servelen Services, including when you add information on a web form, add or update your account information, participate in community discussions, chats, or dispute resolutions, or when you otherwise correspond with us regarding Servelen Services.

When you use Servelen Services, we also collect information about your activities. In addition, if you open a Servelen account or use Servelen Services, we may collect the following your contact information, such as your name, date of birth, gender and email address. We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team and your results when you respond to a survey. Additionally, for quality and training purposes or for its own protection, Servelen may monitor or record its telephone conversations with you or anyone acting on your behalf. By communicating with Servelen, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.

Information from other sources: The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your Servelen account and authorizing Servelen to have access to this information, you agree that Servelen may collect, store and use this information in accordance with this Privacy Policy.

Authentication and Fraud Detection: In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with Servelen Services. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.

Using Your Mobile Device: We may offer you the ability to connect with Servelen Services using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices.

When you download or use our mobile applications, or access one of our mobile optimized sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device's setting's menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or the manufacture of your particular device.

How We Use the Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

• provide Servelen Services and customer support;

• verify your identity, including during account creation and password reset processes;

• resolve disputes and troubleshoot problems;

• manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;

• detect, prevent or remediate violations of policies or applicable user agreements;

• improve the Servelen Services by customizing your user experience;

• measure the performance of the Servelen Services and improve their content and layout;

• manage and protect our information technology infrastructure;

• provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences;

• contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as indicated during your account opening process;

We may contact you via electronic means to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts and promotions, and inform you about Servelen Services. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialled or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.


We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize Servelen Services, content, and advertising.

How We Protect and Store Personal Information

Throughout this Privacy Policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

We store and process your personal information on web hosting server. Security will be provided by the web-hosting server and the web-hosting provider may be subjected to changes deemed necessary by Servelen.

How We Share Personal Information with Other Third Parties

We may share your personal information with:

• Financial institutions that we partner with to jointly create and offer a marketing campaign, promotion or discounts only when you have given consent.

• Companies that we plan to merge with or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)

• Law enforcement, regulators, government officials, or other third parties (in Singapore or elsewhere) in relation to a subpoena, court order, or other legal process or requirement under Singapore law or regulation, or the laws and regulations of other jurisdictions that are applicable to Servelen; when we need to do so to comply with such law; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss; to report suspected illegal activity or investigate violations of our Terms and Condition Policy.

• Other unaffiliated third parties, for the following purposes:

• Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk. For example, if you use the Servelen Services, we may share account information in order to help protect your account from fraudulent activity, alert you if we detect such fraudulent activity on your accounts.

• Customer Service: for customer service purposes, including to help service your accounts or resolve disputes.

• Legal Compliance

• Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

• Other third parties with your consent or direction to do so.

Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

Cross Border Transfers of Personal Information

Servelen is committed to adequately protecting your personal information regardless of where the data resides.

How You Can Access or Change Your Personal Information

You can review and edit your personal information at any time by logging in to your account and editing your personal and/or professional information. If you close your Servelen account, we will mark your account in our database as "Closed," but may retain personal information from your account for a certain period of time to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our Terms and Conditions policy, or take other actions as required or permitted by law.

If you would like to limit the processing of your personal data, please feel free to contact Servelen at the Help function. Please note however, that all information requested from you is obligatory to be provided by you unless stated otherwise. Should you fail to provide us with your personal data, we may not be able to process your request for our product and / or services.

How You Can Contact Us about Privacy Questions

If you have questions or concerns regarding this Privacy Policy, you should contact us via the Contact Us on the Servelen website.